I want to claim warranty / I have a complaint

Do you have a complaint about our products and/or services, or do you want to claim a warranty? Then you can put this down to our Customer Service. Send an email to customerservice@blackstone.nl and include a clear picture and description of the complaint and mention (if possible) also the order number. We can only handle complaints about products purchased through our webshop. Did you order the product elsewhere (including external webshops and marketplaces) or bought it in a physical store? Then we refer you to the relevant point of purchase. You can expect us to respond quickly to your complaint or warranty claim.