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Customer Service

Warranty

  • What guarantee do i have on my new shoes?
    The legal guarantee applies to all our products. This means that the product is what you can expect from it. Although we carry out various quality checks it may happen tha a product still contains a manufacturing or material defect. In these cases we will repair the product. If repair is not possible, we will look for other solutions.
  • What is not covered by warrenty?
    We do not provide warrenty if the product has been used incorrectly. This also applies to wear and rear of soles, heels, upper, linings and zippers. Stains that are caused by, for example, rain perspiration and / or other liquid substances are also excluded from warranty.
  • I want to claim under warrenty / I have a complaint
    In case of a complaint please contact the point of sale where the shoes were purchased. In case you purchased the shoes online in our webshop please contact customer service at: [email protected] Add a clear photo and description of the complaint and state if possible also the order number. You may expect a fast reaction from us in case of complaints and warranty claims.