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Customer Service


  • Are there any costs for returning
    Returning goods when you are located outside the netherlands is at own costs. We are working on a better solution.
  • How can I return an item?
    You can return your items within 30 days: Blackstone Footwear Zuidpool 3 2801 RW Gouda Netherlands Please note that the items are unworn and in the original, undamaged box. Please make sure your package is suitable for shipment and use a method with track and trace.
  • What are the rules concerning product returns?
    You can return your items within 30 days. Please note they are unworn and in original, undamaged package.
  • What is the address for product returns?
    Blackstone Footwear Zuidpool 3 2801 RW Gouda Netherlands
  • How long do you need to process my produc return?
    It will take aproximately 5 working days to process your returning. In some cases, like Season Holiday or SALE, it can take more time.
  • Do you refund when returning my items?
    Yes, we will refund your order through our payment provider back to the account you paid the order with. We will also refund the shipping costs we have made sending your order to you.
  • How long does it take to refund my money?
    The refund will be done by our payment provider and will take aproximately 1-2 working days.
  • Can I exchange my returned product for an other style?
    Unfortunately this can not be requested through the return form. In case of exchange, please send your return to us and order a new style.