How can we help you?

Select the size you need and click "Add to Cart" when you want to purchase a product. To complete your order, go to your shopping cart in the top right corner and click "view shopping cart" or go directly to "go to checkout". You will now enter the payment process, where you fill in your shipping and billing address and choose a payment method.

You can create a login account easily and quickly. Fill in all fields on the Account page and click on 'Create your Blackstone Account'.

This happens to us too sometimes, request a new password here.

We accept the following payment methods: iDEAL, Klarna, Mastercard, VISA, American Express, Bancontact, Bacs, GiroPay, Ratepay and Carte Bancaire. In addition to these payment methods, we also accept gift cards from: VVV Giftcard, FashionCheque and the Webshop Giftcard.

In addition to the standard payment methods, we also accept gift cards from: VVV Giftcard, FashionCheque and the Webshop Giftcard. The remaining amount after redeeming your gift card can be paid with one of the standard payment methods (eg iDeal or Klarna). Please note! According to the European anti-money laundering directive AMLD5 gift cards are seen as electronic money, therefore a transaction with a gift card can be up to € 50. Any remaining credit can be applied to a subsequent order.

When placing your order you can choose in step 2 "Payment" for the payment method "VVV Gift Card", then click on the button "Place order". In the next screen you follow the instructions to redeem your VVV Gift Card, the remaining amount you can pay using another payment method (such as iDeal or Klarna). Please note! Because of the European anti-money laundering directive AMLD5 a transaction with the VVV Gift Card can be up to €50. The remaining credit can be applied to a next order.

A gift card transaction is limited to €50 due to the European anti-money laundering directive AMLD5. If you make a payment with a gift card for an amount higher than €50, an error message '120' will be displayed, even if the current balance on the card is higher. The remaining balance on the gift card can be used for a future order.

We offer free shipping within the EU. Shipping outside the EU is €25, all customs and VAT obligations are then met by us. So no surprises afterwards!

For The Netherlands & Belgium: 1-2 working days
Within EU: +/- 1 week
Outside EU: +/- 1-2 weeks

We ship all packages with DHL Parcel. For shipments outside the EU we ship with DHL Express or FedEx depending on the destination.

You will receive a Track & Trace from us as soon as we have registered your order with DHL. Did you not receive an email? Then please contact our Customer Service department.

Do the shoes not meet your expectations? You can return the shoes within 30 days. For customers in the Netherlands & Belgium this is free of charge via a DHL service point, please use the enclosed return label. For customers outside the Netherlands and Belgium, the return costs are at your own expense. We will send the instructions along with your order. Make sure you return the shoes unworn and in the original and undamaged packaging. Make sure your package is packed in such a way that it is suitable for shipping.

You can return your order within 30 days if not worn (of course you can try it on) and in original and undamaged packaging.

Returns from The Netherlands, Belgium and Germany are free of charge and can be made at a DHL Service Point near you using the return label that is enclosed with your order. For consumers outside the Netherlands & Belgium, the shipping costs are for their own account.

A return label will be included with your order, the return address is already filled in on this.

Yes. After we have processed your return we will refund the purchase price to your account. Did you pay with a gift card? Then the balance will be returned to your gift card, so keep you gift card until you are sure you want to keep your items.

Unfortunately, it is not possible to exchange an order. If you would like a different model or a different size, it is best to order it again and return the old one. For the returned product you will always receive the purchase price back.

We usually process your return within 1-2 business days. Refunds are processed through Adyen and can also take around 1-2 business days. During the SALE it can be a bit busier so it takes a bit longer before we have processed your return. Still haven't received your refund after 5 working days? Please contact our Customer Service, we are happy to sort it out for you.

Do the shoes not meet your expectations? You can return the shoes within 30 days. For customers in the Netherlands & Belgium this is free of charge via a DHL service point, please use the enclosed return label. For customers outside the Netherlands and Belgium, the return costs are at your own expense. We will send the instructions along with your order. Make sure you return the shoes unworn and in the original and undamaged packaging. Make sure your package is packed in such a way that it is suitable for shipping.

We do not provide a warranty if the product has been misused. This also applies to wear and tear on soles, heels, uppers, linings and zippers. Stains caused by rain, perspiration and/or other liquid substances are also excluded from the warranty.

Do you have a complaint about our products and/or services, or do you want to claim warranty? Then you can put this down to our Customer Service. Send an email to customerservice@blackstone.nl and include a clear picture and description of the complaint and mention if possible also the order number. We can only handle complaints about products purchased through our webshop. Did you order the product elsewhere or bought it in a store? Then we refer you to the relevant point of purchase. You can expect us to respond quickly to your complaint or warranty claim.