CUSTOMER SERVICE

In case you have a question we are here for you. Take a look at the FAQ below for most common questions or contact our customer service.

 

HOW TO REACH US

You can reach us on MON - FRI from 09:00 to 16:30:

✉  customerservice@blackstone.nl

☎  +31 (0)182 616 060

 

ORDERING

How do I place an order?

Select the size you want and place it on your shopping cart by clicking the 'Buy' button. To finish your order go to the shopping cart and click on 'Continue to Checkout' and follow all steps.

How can I create an account?

It's quit easy to create one. Fill all required fields on theAccount page and click on 'Create a Blackstone Account'.

I lost my password

PAYMENT

What payment methods do you support?

We accept the following payment methods:

iDEAL Mastercard VISA Paypal Afterpay Sofort Banking Bancontact/Mr.Cash

Do you offer a secured environment?

Yes, our site uses SSL technology to ensure your details are safe.

DELIVERY

How can I track my shipment?

You will receive a track and trace link from us when we reported your shipment to our carrier. Please contact our customer service when you have not received the link.

What is the delivery time of my package?


NL: 1-2 working days EU region: +/- 1 week Outside EU: +/- 1-2 weeks

Which carrier are you using?

We use PostNL. For shipments outside the Netherlands PostNL will use selected partners.

What are the shipping costs?


NL: Free shipping EU region: €9,95 Outside EU: €24,95

Can I use another delivery address?

Yes, you can use another address for delivery.

Do you dilver at packing stations?

No, we cannot deliver at packing stations yet.

RETURNING

How can I return an item?

You can return your items within 30 days:

Blackstone Footwear
Zuidpool 3
2801 RW
Gouda
Netherlands

Please note that the items are unworn and in the original, undamaged box. Please make sure your package is suitable for shipment and use a method with track and trace.

What are the rules concerning product returns?

You can return your items within 30 days. Please note they are unworn and in original, undamaged package.

What is the address for product returns?

Blackstone Footwear
Zuidpool 3
2801 RW
Gouda
Netherlands

Are there costs associated with the product return?

The costs for returning your items to us are at your expense.

I've lost the return form and want to download it again

You can download our return form here.

How long do you need to process my produc return?

It will take aproximately 5 working days to process your returning. In some cases, like Season Holiday or SALE, it can take more time.

Do you refund when returning my items?

Yes, we will refund your order through our payment provider back to the account you paid the order with. We will also refund the shipping costs we have made sending your order to you.

How long does it take to refund my money?

The refund will be done by our payment provider and will take aproximately 1-2 working days.

Can I exchange my returned product for an other style?

Unfortunately this can not be requested through the return form. In case of exchange, please send your return to us and order a new style.